Monitoring aktuálních informací a webových zdrojů týkajících se "IT Service Managementu" - ITSM, jmenovitě "Information Technology Infrastructure Library" - ITILu a COBITu. Weblog je součástí informačního portálu AKA-MONITOR,, spravovaného doc. A. Katolickým.

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The CIO's guide to ITIL in the Midmarket

Businesses across the globe have adopted the concepts set forth in the IT Infrastructure Library (ITIL), a set of guidelines to help companies determine best practices to achieve quality service. At first, the ITIL framework was only being used by large enterprises, but because midmarket businesses have limited resources, the increased efficiency and superior IT and business alignment that ITIL provides can have an even greater impact for a midmarket company.
Now that ITIL is becoming more and more prevalent in the midmarket, a series of important questions has arisen. What kind of training is necessary to implement ITIL? How does a midmarket company go about instituting such a vast framework? What is the return on investment? 
Find the answers to these questions and more in "The CIO's guide to ITIL in the Midmarket":