ITIL - ITSM - COBIT

Monitoring aktuálních informací a webových zdrojů týkajících se "IT Service Managementu" - ITSM, jmenovitě "Information Technology Infrastructure Library" - ITILu a COBITu. Weblog je součástí informačního portálu AKA-MONITOR, www.akamonitor.cz, spravovaného doc. A. Katolickým.

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16.2.07

The Final Countdown? ITIL V3 na obzoru!

OGC ohlásilo dlouho očekávaný termín vydání třetí verze ITIL!
Publication dates for ITIL V3 announced!
OGC sent out an email with the following announcement:
"We are delighted to announce that the five core publications that together comprise Version 3 will publish on 30th May 2007. Having undergone a major revision, the new service lifecycle-based guidance incorporates the best from the previous two versions and tested current best practice for ITSM.
The five titles forming the core of ITIL practice are:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement.
For more information on the Refresh project, click this link and it will take you straight to the source: ZDE-ZDE " - adresa PDF souboru ke stažení.