Monitoring aktuálních informací a webových zdrojů týkajících se "IT Service Managementu" - ITSM, jmenovitě "Information Technology Infrastructure Library" - ITILu a COBITu. Weblog je součástí informačního portálu AKA-MONITOR,, spravovaného doc. A. Katolickým.

Moje fotka
Místo: Plzeň, Czechia

Internetový publicista provozující AKA-MONITOR ISSN 1804-042X,.



Executive Guide ( 09.05.2007 )
Co potřebuje vědět CIO, aby mohl s pochopením věci propořit projekt implementace ITIL?
Na tuto otázku odpovídá Executive GUIDE, který najdete v angličtině na stránkách
The IT Infrastructure Library (ITIL) is designed to help CIOs and other IT professionals improve processes within their IT organizations. ITIL Version 3 expanded on this concept to provide guidance on how these processes should be done. ITIL is a valuable asset to companies. It can be used to improve external and internal IT processes, IT productivity and much more. But the CIO cannot simply implement ITIL and be done with it. It's a strategy and a process, neither of which can be done overnight. As ITIL expert and reviewer David Pultorak says, "CIOs must be change champions." Beginning with buy-in from other IT employees as well as top management, the CIO must drive the process and allocate the right time, money and resources to be spent on ITIL. - Is ITIL a good fit for all companies?
- Do you need to upgrade to V3 if you're using V2?
- What are the service management best practices?
- Who are the key stakeholders within your organization who'll need to get on board to make ITIL a success?
This Executive Guide offers advice tips, articles, webcasts, podcasts and more for CIOs. From training and educating IT staff on ITIL, configuration management database and IT Service Management, to the specific details of Version 3, and best practices for implementation, CIOs can implement ITIL knowing there will be significant progress and results in their IT organization.
This guide is part of the Executive Guide series, which is designed to give IT leaders strategic guidance and advice that addresses the management and decision-making aspects of timely topics. For a complete list of topics covered to date visit the Executive Guide section.
Table of contents
- Mediacast: ITIL V3
- ITIL V3: Stakeholder coordination is key to success
- ITIL training essential part of IT and business integration
- ITIL: The latest wave in service management
- ITIL tough but worth it, says midmarket telco firm
- More resources
Žívé odkazy na webové stránky s obsahem jednotlivých kapitol najdete na portálu, na adrese ZDE.